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  • Jun 11, 2024

      Show headlines and story abstract
    • 2:30AM ET on Tuesday Jun 11, 2024 by Business Wire
      Companies Mentioned: CSGS

      Zain Sudan, part of Zain Group, a leading wireless operator in the Middle East and North Africa, is a frontrunner in customer engagement through Unstructured Supplementary Service Data (USSD). After a recent data centre outage, Zain Sudan trusted CSG(R) (NASDAQ: CSGS) to drive the disaster recovery of its wireless business and keep the people of Sudan connected, while preserving its market leadership. Through a gateway rebuild, Zain Sudan quickly relaunched essential services so customers could manage plans and check balances while it rebuilt its wireless business with CSG in less than 21 days.

    • 2:30AM ET on Tuesday Jun 11, 2024 by Dow Jones
      Companies Mentioned: CSGS

      Re-connects the people of Sudan during time of crisis with improved customer experience
      KHARTOUM, Sudan--(BUSINESS WIRE)--June 11, 2024--
      Zain Sudan, part of Zain Group, a leading wireless operator in the Middle East and North Africa, is a frontrunner in customer engagement through Unstructured Supplementary Service Data (USSD). After a recent data centre outage, Zain Sudan trusted CSG(R) (NASDAQ: CSGS) to drive the disaster recovery of its wireless business and keep the people of Sudan connected, while preserving its market leadership. Through a gateway rebuild, Zain Sudan quickly relaunched essential services so customers could manage plans and check balances while it rebuilt its wireless business with CSG in less than 21 days.
  • Jun 10, 2024

      Show headlines and story abstract
    • 10:13AM ET on Monday Jun 10, 2024 by Business Wire
      Companies Mentioned: CSGS

      As customer expectations grow and competition widens, it's critical for brands to meet customers where they are in the moments that matter. As a Leader in The Forrester Wave(TM): Customer Journey Orchestration Platforms, Q2 2024, released today, CSG(R) (NASDAQ: CSGS) helps some of the world's most recognizable brands turn customer insights into action. CSG Xponent, a best-in-class customer engagement platform, received the highest scores possible in 16 of the 30 total Forrester Wave(TM) criteria, including customer journey analytics, cross-journey orchestration and real-time decisioning.

    • 10:13AM ET on Monday Jun 10, 2024 by Dow Jones
      Companies Mentioned: CSGS

      Customer engagement platform CSG Xponent receives highest scores possible in 16 criteria
      DENVER--(BUSINESS WIRE)--June 10, 2024--
      As customer expectations grow and competition widens, it's critical for brands to meet customers where they are in the moments that matter. As a Leader in The Forrester Wave(TM): Customer Journey Orchestration Platforms, Q2 2024, released today, CSG(R) (NASDAQ: CSGS) helps some of the world's most recognizable brands turn customer insights into action. CSG Xponent, a best-in-class customer engagement platform, received the highest scores possible in 16 of the 30 total Forrester Wave(TM) criteria, including customer journey analytics, cross-journey orchestration and real-time decisioning.
  • Jun 4, 2024

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